Refund Policy

Last updated: February 2025

Introduction

At Moyduz, we strive to provide exceptional services. This Refund Policy outlines the terms under which refunds may be granted.

Refund Eligibility

• Service Cancellation: Full refund if cancelled within 48 hours of purchase and before work has commenced
• Non-Delivery: If we fail to deliver within the agreed timeframe
• Technical Issues: Significant problems we cannot resolve within 30 days
• Duplicate Charges or Billing Errors

Non-Refundable

• Completed and delivered services
• Custom development work already started
• Digital products that have been accessed
• Subscription fees for elapsed periods

Refund Process

1. Email info@moyduz.com with subject "Refund Request"
2. Include order number, date of purchase, and reason
3. We review within 5-7 business days
4. If approved, refund processed within 10-14 business days

Contact

info@moyduz.com